Subject: Colo Chat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 12 Aug 2022 05:03:03 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RG7HC9KK54 (Harsh): Chat was handled pretty well and as per process guidelines and protocols however the customer's question/query was not answered in time due to which he rated the chat as bad and mentioned " Didn't answer my question ". Please make sure that customer queries/questions are answered on time first and then lead generation or other details needed are asked. 

Chat ID: RG4G4OPCTA (Jason): Chat was handled exceptionally well and as per process guidelines and protocols and customer queries/questions were answered and lead generation details were gathered from the customer for Colocation space and sent to the sales team so that they can help the customer as per their requirements for Colocation services. 

Chat ID: RGVFU1SKSV (Jason): Chat was handled absolutely well and as per process guidelines and protocols and customer queries/questions were answered as customer did not recd. call from the sales team for his requirements so he advised him to call and email the sales team and also fill out the details again on the website and also sent his details to the sales team again. 

Chat ID: RGUEMVP8YV (Harsh): Chat was handled perfectly well and as per process guidelines and protocols. Answered customer's queries and questions however chat was incomplete as the customer was non-responsive after few responses and chat was closed after proper closing and lead lead generation details could not be gathered. 

Chat ID: RGCBKOBKDU (Harsh): Chat was handled very well and as per process guidelines and protocols and customer queries/questions were answered and lead generation details were gathered from the customer for Colocation space and sent to the sales team so that they can help the customer as per their requirements for Colocation services. 

No Missed or Abandoned chats. 

Thanks and Regards 
Amit