Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 12 Aug 2022 03:28:03 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RGSGSRLV8E (Harsh ): Incomplete c hat, customer did not respond after providing few details about location and hotels and so the chat was closed after proper closing and lead generation details could not be gathered. 

Chat ID : RGUHS3RBAC (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGYHOQ5PYH (Harsh ): Incomplete c hat, customer did not respond after providing few details about location and number of people travelling and so the chat was closed after proper closing and lead generation details could not be gathered. 

No missed/abandoned chats. 

Thanks and Regards 
Amit