Subject: Steer co Data
From: Murtaza Kutiyanawala <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Fri, 12 Aug 2022 07:03:33 +0000

Hi Ashish,

Required data for Steer Co...

UAE
Volume
Interaction to Order Ratio
Call to Order Ratio
Email to Order ratio
Chat to Order ratio
Calls SLA %
Calls
Average response time
Average Handling time
Cost per contact
NPS post checkout
NPS post delivery
Abandon %
Call (sec)
Email
Chat (sec)
Target
-
-
-
-
-
85%
10%
00:30
24h
00:30
04:00

50
50
Jul'22

91%
2%
00:12

05:25

Avg. L3M

87%
2%
00:15

04:58

YTD Jul'22

90%
2%
00:14

04:57

UAE
No of calls
Percentage
HBU_Del_Ar
5459

HBU_Stores Inf_Ar
1643

HBU_Sales_Ar
181

HBU_Comp_Ar
4173

HBU_Ecom_Ar
2483

HBU_Del_En
6512

HBU_Stores Inf_En
258

HBU_Sales_En
278

HBU_Comp_En
4892

HBU_Ecom_En
2148

UAE
NPS post checkout
NPS post delivery
Target
50
50
July'22
58.7
24
Avg. L3M - April - June
58.7
18.8
FY 21/22
55.7
20.2

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

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Subject: CCC
From: Rasheed Mavumkeel <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Date: Thu, 11 Aug 2022 15:38:26 +0000

Cherry April to Jun2022

Period

Invoice  Number

Invoice  Date

Invoice Value

Amount Received

Balance Due

From

To

01.04.2022

30.04.2022

CECS/22-23/019

06.05.2022

       14,235.75

     14,235.75

01.05.2022

31.05.2022

CECS/22-23/034

10.06.2022

       11,118.50

     11,118.50

01.06.2022

30.06.2022

CECS/22-23/055 - UAE

18.07.2022

       10,526.50

     10,526.50

Total

         35,880.75

                     -

       35,880.75

Crystel - Jan to jun 2022

31/01/2022 00057357 Home Box Landmark Retail Investment $21,115.30 $21,115.30

28/02/2022 00057431 Home Box Landmark Retail Investment $19,385.53 $19,385.53

31/03/2022 00057516 Home Box Landmark Retail Investment $22,137.07 $22,137.07

30/04/2022 00057606 Home Box Landmark Retail Investment $17,587.90 $17,587.90

31/05/2022 00057687 Home Box Landmark Retail Investment $15,501.27 $15,501.27

30/06/2022 00057786 Home Box Landmark Retail Investment $21,681.95 $21,681.95

Subject: RE: CS - Steer co data - Junly'22 - Invoice Count (B&M & Ecom) & CCC cost
From: Nagarjuna Eede <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>, Rasheed Mavumkeel <[email-masked]>, Syam Rajan1 <[email-masked]>
Date: Thu, 11 Aug 2022 14:53:12 +0000

Nature

Amount

In house Staff

         43,130

Telephone

         34,000

         77,130

Included telephone charges as well.

Regards,

Nagarjuna Eede,

UAE Finance Manager,

Landmark Group

Direct Line: 04 -517 4256

From: Nagarjuna Eede
Sent: Thursday, 11 August 2022 6:44 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Ahmed Zoher <[email-masked]>; Sameer Sadiq <[email-masked]>; Rasheed Mavumkeel <[email-masked]>; Syam Rajan1 <[email-masked]>
Subject: RE: CS - Steer co data - Junly'22 - Invoice Count (B&M & Ecom) & CCC cost

Hi Murtaza,

Please find below data as required.

Order Location

July Total

Avg : L 3 months April - June

YTD – July’21 to June’22

UAE

64585

64,844

884,967

YTD July CCC Cost  (Only for inhouse) – AED 46,163.

Regards,

Nagarjuna Eede,

UAE Finance Manager,

Landmark Group

Direct Line: 04 -517 4256

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 11 August 2022 12:32 PM
To: Nagarjuna Eede <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>; Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Syam Rajan1 <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Junly'22 - Invoice Count (B&M & Ecom) & CCC cost

HI Nagarjuna,

Attached are the sample emails from Neeraj and Syam.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Nagarjuna Eede <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 11, 2022 12:28 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Syam Rajan1 <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Junly'22 - Invoice Count (B&M & Ecom) & CCC cost

HI Murtaza,

I asked you to share sample mail how Neeraj used to share. Please share the same so that I can give you the same.

Regards,

Nagarjuna Eede,

UAE Finance Manager,

Landmark Group

Direct Line: 04 -517 4256

From: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 11 August 2022 12:17 PM
To: Nagarjuna Eede <[email-masked]<mailto:[email-masked]>>; Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Syam Rajan1 <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Junly'22 - Invoice Count (B&M & Ecom) & CCC cost

Hi Nagarjuna,

Please share the details…

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Wednesday, August 10, 2022 3:11 PM
To: Nagarjuna Eede <[email-masked]<mailto:[email-masked]>>; Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Syam Rajan1 <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: RE: CS - Steer co data - Junly'22 - Invoice Count (B&M & Ecom) & CCC cost

Hi Team,

Please share the below data as this needs to be sent to corporate.

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>

From: Murtaza Kutiyanawala
Sent: Tuesday, August 9, 2022 3:50 PM
To: Nagarjuna Eede <[email-masked]<mailto:[email-masked]>>; Rasheed Mavumkeel <[email-masked]<mailto:[email-masked]>>; Syam Rajan1 <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Sameer Sadiq <[email-masked]<mailto:[email-masked]>>
Subject: CS - Steer co data - Junly'22 - Invoice Count (B&M & Ecom) & CCC cost

Hi Nagarjuna / Rasheed / Syam,

Request you to share the below data of the invoice count for B&M and Ecom, also we would require the CCC Cost YTD July

Order Location

July Total

Avg : L 3 months April - June

YTD – July’21 to June’22

UAE

Murtaza Kutiyanawala

Team Lead – Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 2414

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&reserved=0>