Subject: Daily performance summary for LiveSalesman team for Aug 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Aug 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 2 | 3 | 0 | 7 | 18
Aws Adra | 0 | 1 | 1 | 0 | 1 | 3
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 1 | 1 | 6 | 0 | 4 | 12
Alhamzi Mohammed | 1 | 3 | 10 | 0 | 2 | 16
Hasan Nour | 1 | 2 | 1 | 1 | 1 | 6
Jok Kuol | 1 | 5 | 6 | 0 | 4 | 16
Gaurav Payal | 0 | 5 | 14 | 0 | 0 | 19
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 19 | 41 | 1 | 19 | 90

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 10
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 1
Customer Services Total | | | 38
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 1
No Answer Total | | | 2
PreSales | Other Enquiry | Store Availability | 1
| | Using Shukran Points | 1
| Product Related | Product Specification | 6
PreSales Total | | | 8
Grand Total | | | 48

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 1 | 5
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 1 | 4
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 0 | 0 | 0 | 1 | 3 | 14

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 4 | 3 | 9 | 20
Alhamzi Mohammed | 4 | 1 | 2 | 2 | 4 | 13 | 26
Aws Adra | 5 | 2 | 1 | 3 | 1 | 11 | 23
Waseem Ahemad . Khan | 1 | 0 | 1 | 1 | 0 | 2 | 5
Abu Sufian | 3 | 0 | 1 | 0 | 0 | 2 | 6
Jok Kuol | 3 | 0 | 3 | 2 | 2 | 3 | 13
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 5 | 0 | 0 | 1 | 0 | 1 | 7
Gaurav Payal | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 28 | 4 | 9 | 13 | 10 | 43 | 107

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 0 | 4 | 9
Jok Kuol | 4 | 1 | 1 | 0 | 0 | 1 | 7
Alhamzi Mohammed | 3 | 1 | 1 | 0 | 1 | 1 | 7
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 1 | 3
Aws Adra | 1 | 0 | 1 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 5 | 3 | 2 | 1 | 8 | 32

Please feel free to reach out for any further clarifications.