Subject: Tech Support Candidate - Ilyas Ahmad
From: Ilyas Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Aug 2022 12:42:03 -0400

| | Tech Support Test

Name | Ilyas Ahmad
E-mail | [email-masked]
Phone Number | (91) 7006407612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kulgam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cloud IT Solutions | Technical Support Executive | Nov 2022 | 33000
Previous Employer 1 | UnosisTech Stinagar | Technical Support Executive | Dec 2016 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the Internet Connection.
Try opening other website like Google.com
See if I have typed the address correctly and check if ndtv com is working on anyother device
Open a cached version from run(hh h)
Disable Add-Ons and Other Interfering Software
Try different dns

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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