Subject: Daily performance summary for LiveSalesman team for Aug 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Aug 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Malek Hosan | 1 | 0 | 1 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 2 | 3
taher Mohammad | 0 | 0 | 13 | 1 | 14
Ali Ibraheem | 0 | 4 | 21 | 11 | 36
Hasan Nour | 0 | 0 | 0 | 3 | 3
Asma Alotaibi | 0 | 1 | 0 | 4 | 5
Mohad Kmali | 0 | 2 | 10 | 1 | 13
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 14 | 0 | 7 | 21
Hamza.abuazzam Nouri Abuazzam | 0 | 4 | 0 | 0 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 25 | 0 | 25
Wejdan Alotaibi | 0 | 0 | 20 | 5 | 25
Grand Total | 1 | 26 | 90 | 35 | 152

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 59
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 27
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 93
Live Sales | Pre-Sale | Help in completing the order | 12
| | Promotion guide | 4
Live Sales Total | | | 16
PreSales | (blank) | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 110

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 2 | 1 | 2 | 8 | 13
Asma Alotaibi | 7 | 1 | 1 | 1 | 0 | 5 | 15
Ali Ibraheem | 12 | 1 | 1 | 2 | 1 | 9 | 26
Mosab Mohammed Abdalla Nasreldin | 4 | 3 | 0 | 3 | 1 | 4 | 15
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 1 | 1 | 1 | 3 | 1 | 8 | 15
Mohad Kmali | 14 | 2 | 0 | 1 | 2 | 2 | 21
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 1 | 3
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 19 | 6 | 3 | 6 | 0 | 3 | 37
taher Mohammad | 1 | 1 | 1 | 0 | 1 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 1 | 0 | 0 | 0 | 2
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 5 | 1 | 0 | 0 | 0 | 0 | 6
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 68 | 17 | 10 | 17 | 8 | 44 | 164

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 3 | 0 | 1 | 0 | 1 | 1 | 6
Asma Alotaibi | 4 | 0 | 0 | 1 | 0 | 1 | 6
Malek Hosan | 3 | 1 | 0 | 0 | 0 | 1 | 5
Ali hazzaa | 0 | 0 | 2 | 1 | 0 | 1 | 4
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 1 | 0 | 2 | 1 | 0 | 1 | 5
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 8 | 1 | 1 | 2 | 0 | 2 | 14
Ali Ibraheem | 2 | 0 | 0 | 3 | 4 | 0 | 9
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 2 | 6 | 9 | 6 | 11 | 58

Please feel free to reach out for any further clarifications.