Subject: Daily performance summary for LiveSalesman team for Aug 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Aug 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 4 | 0 | 3 | 12
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 0 | 0 | 3 | 5
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 5 | 2 | 1 | 0 | 10 | 18
Alhamzi Mohammed | 4 | 2 | 5 | 0 | 9 | 20
Abu Sufian | 7 | 4 | 14 | 0 | 0 | 25
Aws Adra | 1 | 3 | 3 | 0 | 0 | 7
Gaurav Payal | 0 | 2 | 29 | 0 | 1 | 32
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 26 | 15 | 56 | 0 | 28 | 125

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 9
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 5
| | Complaint within Warranty | 4
| Refunds and Cancelations | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 53
Mattress Related | Post-Sales | Comfort | 2
| | Sagging | 1
Mattress Related Total | | | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | Store Availability | 1
| Product Related | Product Specification | 13
PreSales Total | | | 15
Grand Total | | | 71

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 3 | 2 | 0 | 0 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 9 | 3 | 0 | 0 | 0 | 1 | 13
Alhamzi Mohammed | 4 | 0 | 0 | 0 | 0 | 1 | 5
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 3 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 23 | 9 | 3 | 0 | 0 | 3 | 38

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 1 | 2 | 1 | 1 | 0 | 11 | 16
Alhamzi Mohammed | 2 | 0 | 2 | 2 | 4 | 9 | 19
Aws Adra | 7 | 1 | 2 | 3 | 2 | 13 | 28
Jok Kuol | 3 | 1 | 2 | 3 | 3 | 4 | 16
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 3 | 0 | 3 | 6
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 1 | 5
Hasan Nour | 3 | 0 | 0 | 1 | 0 | 1 | 5
Grand Total | 19 | 5 | 7 | 13 | 9 | 44 | 97

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 0 | 1 | 0 | 1 | 0 | 1 | 3
Waseem Ahemad . Khan | 4 | 0 | 0 | 0 | 0 | 3 | 7
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 1 | 0 | 2 | 8
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 2 | 1 | 1 | 0 | 1 | 0 | 5
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 19 | 3 | 2 | 2 | 1 | 10 | 37

Please feel free to reach out for any further clarifications.