Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 10 Aug 2022 03:42:25 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RG3DI1DLDI (Jason ): Incomplete c hat, chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly however lead generation details could not be gathered. 

Chat ID : RG3DW3ALHT (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RG6DSJNGAY (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RG7DSO5OV4 (Harsh ): Incomplete c hat, customer left the chat after his initial response/query was answered effectively and promptly and lead generation could not be gathered. 

No missed/abandoned chats. 

Thanks and Regards 
Amit