Subject: Trainer Candidate - Pradeep Kalra
From: Pradeep Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 03:11:08 -0400

| | Tech Support Test

Name | Pradeep Kalra
E-mail | [email-masked]
Phone Number | (19) 9871584859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vivek vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Content reviewer | 29 aug 2022 | 33800
Previous Employer 1 | Webhelp | Content reviewer | 8 mar 2021 | 20500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

Maintaining the all queses, processing the cases in all known and required languages.
• Helping in organising the  meetings, Arranging the difficult cases with suitable actions, Assisting the diplomatic and other language cases.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Once, in my previous company production cases were coming completely complicated with indulging several of policies perhaps we all know the policy but still we all were marking different one and error were sharply increasing. Then i and one of my colleague prepared a sheet with all relevant cases with correct police and shared with senior and in special meet we explained the method of producing the cases.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer services are those services which provide without  giving their 100% and just attending the customer as per given training.

Great customer services are those services in which you give your full support, explain the s.ituation and resolve the problems with full support

What according to you makes you a good candidate for this position? | Candidate who has leader ship, team management, soft spoken, problem solving quality, good communication skills, good knowledge of English and in the end best explanations quality.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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