Subject: Daily performance summary for LiveSalesman team for Aug 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 09:05:30 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 14 | 0 | 15 | 29
Mohad Kmali | 0 | 5 | 7 | 6 | 18
taher Mohammad | 0 | 5 | 14 | 6 | 25
Ali hazzaa | 0 | 7 | 4 | 3 | 14
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Jok Kuol | 1 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 1 | 0 | 1 | 2
Sultan Motawa | 0 | 1 | 29 | 3 | 33
Asma Alotaibi | 0 | 3 | 20 | 2 | 25
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 1
Nourah Alfhaid | 0 | 0 | 41 | 3 | 44
Mustehsan Siddiqui | 0 | 0 | 1 | 0 | 1
Wejdan Alotaibi | 0 | 0 | 10 | 1 | 11
Grand Total | 1 | 38 | 127 | 40 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 1
| | Delivery Status | 57
| | Missing items\parts | 3
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 115
Live Sales | Pre-Sale | Help in completing the order | 23
| | Help placing new order | 2
Live Sales Total | | | 25
Grand Total | | | 140

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 1 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 3 | 4
Malek Hosan | 0 | 1 | 0 | 1 | 3 | 11 | 16
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 1 | 0 | 1 | 7
Ali hazzaa | 4 | 1 | 2 | 3 | 1 | 15 | 26
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 1 | 2
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 1 | 2
Abdallah Ahmed | 23 | 7 | 3 | 4 | 2 | 5 | 44
! Hassan Bin Saeed | 0 | 1 | 0 | 1 | 0 | 3 | 5
Mohad Kmali | 9 | 1 | 1 | 3 | 0 | 1 | 15
taher Mohammad | 6 | 0 | 1 | 0 | 1 | 0 | 8
Alhamzi Mohammed | 3 | 0 | 1 | 0 | 0 | 0 | 4
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 57 | 13 | 9 | 14 | 8 | 47 | 148

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 1 | 0 | 1 | 1 | 4
Ali hazzaa | 2 | 1 | 1 | 2 | 1 | 5 | 12
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 2 | 0 | 0 | 1 | 0 | 1 | 4
Abdallah Ahmed | 12 | 3 | 1 | 2 | 3 | 1 | 22
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 0 | 0 | 1 | 1 | 1 | 0 | 3
Jok Kuol | 0 | 1 | 0 | 1 | 0 | 0 | 2
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 5 | 5 | 7 | 7 | 11 | 61

Please feel free to reach out for any further clarifications.