Subject: Daily performance summary for LiveSalesman team for Aug 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Aug 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 1 | 1 | 3 | 0 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 8 | 3 | 12 | 0 | 6 | 29
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 8 | 3 | 5 | 0 | 4 | 20
Hasan Nour | 6 | 1 | 0 | 1 | 6 | 14
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 6 | 13 | 0 | 1 | 20
Waseem Ahemad . Khan | 0 | 1 | 8 | 0 | 4 | 13
Gaurav Payal | 0 | 0 | 7 | 0 | 0 | 7
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Mustehsan Siddiqui | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 25 | 15 | 48 | 1 | 23 | 112

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 15
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 9
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 35
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 1
| Other Enquiry | Store Availability | 1
| | Using Shukran Points | 1
| Product Related | Product Specification | 21
PreSales Total | | | 24
Grand Total | | | 63

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 5 | 0 | 0 | 1 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 10 | 0 | 0 | 0 | 0 | 1 | 11
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 4 | 1 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 20 | 7 | 0 | 0 | 1 | 2 | 30

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Waseem Ahemad . Khan | 3 | 2 | 2 | 1 | 3 | 19 | 30
Alhamzi Mohammed | 1 | 1 | 2 | 1 | 3 | 5 | 13
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 2 | 2 | 0 | 6 | 15
Jok Kuol | 3 | 2 | 1 | 5 | 5 | 9 | 25
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Aws Adra | 3 | 1 | 2 | 0 | 1 | 5 | 12
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 1 | 0 | 1 | 0 | 0 | 1 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 9 | 10 | 9 | 12 | 49 | 104

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 1 | 0 | 0 | 1 | 0 | 1 | 3
Waseem Ahemad . Khan | 3 | 1 | 0 | 0 | 0 | 5 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 2 | 2 | 0 | 0 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 1 | 0 | 2 | 8
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
Aws Adra | 2 | 0 | 0 | 0 | 1 | 0 | 3
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 16 | 4 | 0 | 2 | 1 | 11 | 34

Please feel free to reach out for any further clarifications.