Subject: Trainer Candidate - Rishabh Mishra
From: Rishabh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Aug 2022 17:00:28 -0400

| | Tech Support Test

Name | Rishabh Mishra
E-mail | [email-masked]
Phone Number | (+91) 7054354777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Agra

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Quality analyst | | 2.5lpa
Previous Employer 1 | Startek | Quality analyst | | 1.56 lpa
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

Responsible for the client handling, stakeholders, some part of my team as well.
Apart from my audit, I'm doing our audit productivity, take feedback and sessions.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

When i was working in startek as a quality analyst the main critical condition came for learning works on audits, prepare EQ data,

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good means customer satisfy and great is showing the customer is more valuable for us.
What according to you makes you a good candidate for this position? | Patience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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