Subject: Trainer Candidate - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Aug 2022 03:18:32 -0400

| | Tech Support Test

Name | Sandeep Sharma
E-mail | [email-masked]
Phone Number | (91) 8796111396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Khanpur, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lenskart Solutions Pvt Ltd | Quality Analyst | Na | 37075
Previous Employer 1 | Trueqc Lead Analysis | Quality Analyst | 31-Aug-2020 | 35000
Previous Employer 2 | WNS Global Services | Sr.Associate Operation | 25-Nov-2015 | 25000

If Selected, how much time do you need to join? | 30days

Please briefly describe your work experience specifically in Quality?

Responsible for Performance management
Access Agent Performance
Quality Check of Team Members Performance and Share Feedback accordingly
Training & Coaching (NHT batches, Team Refreshers)
Provides actionable data to various internal support groups as needed.
Spot areas of Improvement to enhance the product’s efficiency

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | When I joined the current organization then i have been given the task to achieve the desired target of 75% which was 55% along with the attrition of the team. In the given time frame i have managed the team in such way so that everyone will feel the ease at work and will connect with their respective reporting manager without having any hesitation,it helps the team members to focus on their respective given task to achieve the desired goal.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic.
What according to you makes you a good candidate for this position? | Having the experience of sales and customer service together brings the perfect combination leads to success
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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