Subject: Daily performance summary for LiveSalesman team for Aug 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 9 Aug 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 1 | 3
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 14 | 0 | 3 | 17
taher Mohammad | 0 | 5 | 10 | 3 | 18
Nourah Alfhaid | 0 | 2 | 43 | 2 | 47
Mohad Kmali | 0 | 5 | 9 | 1 | 15
! Hassan Bin Saeed | 0 | 1 | 4 | 1 | 6
Alhamzi Mohammed | 1 | 0 | 0 | 8 | 9
Ali hazzaa | 0 | 4 | 3 | 1 | 8
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 7 | 10 | 4 | 21
Malek Hosan | 0 | 0 | 4 | 1 | 5
Sultan Motawa | 0 | 0 | 47 | 0 | 47
Grand Total | 1 | 40 | 130 | 25 | 196

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 51
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 4
| | Delivery Status | 53
| | Missing items\parts | 2
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 1
Customer Services Total | | | 141
Live Sales | Pre-Sale | Help in completing the order | 12
| | Promotion guide | 2
Live Sales Total | | | 14
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Store Availability | 1
| Product Related | Product Specification | 1
PreSales Total | | | 2
Grand Total | | | 158

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 2 | 3 | 3 | 3 | 19 | 33
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 3 | 4
Mosab Mohammed Abdalla Nasreldin | 5 | 2 | 0 | 1 | 0 | 1 | 9
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 3 | 0 | 5 | 1 | 1 | 6 | 16
Mohiuddin Lsm | 0 | 0 | 1 | 2 | 1 | 3 | 7
Alhamzi Mohammed | 5 | 1 | 1 | 4 | 0 | 2 | 13
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 12 | 4 | 4 | 0 | 2 | 4 | 26
Mohad Kmali | 5 | 3 | 0 | 2 | 2 | 1 | 13
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
taher Mohammad | 4 | 1 | 0 | 1 | 0 | 0 | 6
Wejdan Alotaibi | 5 | 0 | 0 | 0 | 0 | 0 | 5
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 45 | 13 | 14 | 15 | 10 | 47 | 144

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1 | 3 | 5
Ali hazzaa | 5 | 2 | 1 | 1 | 0 | 5 | 14
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 1 | 0 | 0 | 4 | 0 | 1 | 6
Abdallah Ahmed | 9 | 1 | 0 | 2 | 1 | 1 | 14
Ali Ibraheem | 0 | 0 | 2 | 1 | 1 | 0 | 4
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mohad Kmali | 2 | 0 | 0 | 0 | 0 | 0 | 2
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 5 | 4 | 10 | 4 | 13 | 61

Please feel free to reach out for any further clarifications.