Subject: HFL Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 8 Aug 2022 05:05:05 -0700 (MST)

Chat transcript : 

Rating— 
Comment— 
Tags 
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12:47 AM 
steve wise has joined. 
steve wise12:47 AM 
my order will not go thru 
my order will not go thru 
12:47 AM 
Harry has joined. 
Harry12:47 AM 
I didn't get that. 
steve wise12:48 AM 
what did you not get 
Harry12:48 AM 
Are you not able to place an order online. 
? 
steve wise12:48 AM 
that is correct 
Harry12:48 AM 
What error are you getting? 
steve wise12:49 AM 
it keeps telling me that my cvc number is incorrect 
Harry12:50 AM 
Which web browser are you using? 
steve wise12:50 AM 
google chrome 
Harry12:51 AM 
Kindly clear all the cookies and cache before starting. 
And then try again. 
12:52 AM 
steve wise has left. 

Audit Feedback : Chat was handled pretty well and as per process guidelines and protocols. Customer was not able to place order online so advised troubleshooting steps and asked customer to try to clear cache cookies and try to place the order again. 

Chat transcript : 

Rating— 
Comment— 
Tags 
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8:53 AM 
Donene Hendricks has joined. 
Donene Hendricks8:53 AM 
Hello, can you please hold my next order of cholesterol optimizer for another month? 
8:53 AM 
Harry has joined. 
Harry8:53 AM 
Please allow me a moment to check this for you. 
Harry8:54 AM 
Your order will now get processed on 09/14/2022. 
Harry8:55 AM 
Is there anything else I can help you with today? 
Donene Hendricks8:55 AM 
thank you that will be all 
Harry8:55 AM 
Thank you for choosing our website. Please feel free to contact us anytime if you need further assistance. Have a nice time ahead! Goodbye. 
8:55 AM 
Harry has left. 
8:56 AM 
Donene Hendricks has left. 

Audit feedback : Chat was handled absolutely well and as per process guidelines and protocols. Made changes in auto-ship account of customer as he wanted the auto-ship to hold for another month, so he set the auto-ship processing for Sep and customer was ok with the same and also mentioned notes in UC. 

Thanks and Regards, 
Amit