Subject: JaYWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 8 Aug 2022 03:58:44 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RGR56BHPJW (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGU5MR47US (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGV53TTSYF (Jason ): Chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGX6ZC0AYF (Harsh ): Chat was handled really well and as per process guidelines and expectations. Customer left the chat once his queries/questions were answered to his satisfaction. 

Chat ID : RG57KO5OHW (Harsh ): Chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGC9S9DB4S (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGD93BWK3V (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations.Answered customer's queries/questions promptly and gave our contact details as he was looking for his travel page after which he was unresponsive so that chat was closed after proper closing. 

Chat ID : RGD96CU75Q (Harsh ): Incomplete c hat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RGD9RGJMJ4 (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations.Answered customer's queries/questions promptly and gave our contact details as he was looking for his travel page after which he was unresponsive so that chat was closed after proper closing. 

Chat ID : RGD9SGOV3C (Harsh ): Same customer from previous chat ( RGD9RGJMJ4) came on chat and updated that she would be interested in "A Whirlwind European Romance". 

Chat ID : RGF93QMAUS (Harsh ): Incomplete c hat, customer left the chat as she wanted to communicate in Spanish and we have only English as language for communication. 

Chat ID : RGF9HS4YX8 (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGF9MTPZ3R (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly as customer was also looking for 1-2 different destinations and she was in touch with one of our expert vacation planner however she was not sure and was still looking for destinations to finalize. 

No missed/abandoned chats. 

Thanks and Regards 
Amit