Subject: Trainer Candidate - Mayank Sharma
From: Mayank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Aug 2022 02:49:52 -0400

| | Tech Support Test

Name | Mayank Sharma
E-mail | [email-masked]
Phone Number | (+91) 8587869697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tokai imperial rubber India pvt ltd | Engineer | Presently working | 35000
Previous Employer 1 | Bony polymers | Engineer | May 2019 | 24000
Previous Employer 2 | Agro engineering works | Traine | July 2016 | 18000

If Selected, how much time do you need to join? | Within a month

Please briefly describe your work experience specifically in Quality?

Quality assurance is the customer satisfaction related to product and service given by a QA
With help of continual improvement,kaizen at work area
Frequently training to the downline or associates related to work appraise the manpower for there work frequent Change in work environment and many more

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Me myself is responsible

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is some how satisfied with the product and he or she can go to different bias

Great is like they are providing cheap and best product to the market with good capability or product and also the maintenance of the xyz product is cheap and easily available

What according to you makes you a good candidate for this position? | That's very hard to tell as it can be choosen by the recruiter only
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |