Subject: Daily performance summary for LiveSalesman team for Aug 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Aug 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 8 | 21 | 2 | 31
Abdallah Ahmed | 0 | 22 | 1 | 8 | 31
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 5 | 6 | 3 | 14
Hasan Nour | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 4 | 0 | 1 | 5
Wejdan Alotaibi | 0 | 6 | 26 | 3 | 35
Nourah Alfhaid | 0 | 0 | 36 | 2 | 38
Sultan Motawa | 0 | 0 | 25 | 5 | 30
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 46 | 115 | 26 | 187

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 14
| | Delayed Delivery (HH) | 2
| | Delivery Status | 72
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Return item not received | 1
Customer Services Total | | | 144
Live Sales | Pre-Sale | Help in completing the order | 18
| | Promotion guide | 2
Live Sales Total | | | 20
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
Grand Total | | | 168

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali Ibraheem | 2 | 1 | 2 | 2 | 1 | 7 | 15
Abdallah Ahmed | 14 | 5 | 1 | 0 | 5 | 5 | 30
Ali hazzaa | 7 | 3 | 2 | 2 | 3 | 12 | 29
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
! Hassan Bin Saeed | 1 | 0 | 4 | 0 | 1 | 5 | 11
Mohiuddin Lsm | 2 | 2 | 1 | 2 | 3 | 4 | 14
Alhamzi Mohammed | 1 | 4 | 0 | 3 | 0 | 3 | 11
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 1 | 0 | 4
taher Mohammad | 2 | 1 | 0 | 1 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sultan Motawa | 7 | 0 | 0 | 0 | 0 | 0 | 7
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 44 | 16 | 10 | 10 | 15 | 43 | 138

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 1 | 0 | 3 | 5
! Hassan Bin Saeed | 1 | 0 | 1 | 0 | 0 | 3 | 5
Mohiuddin Lsm | 4 | 0 | 0 | 2 | 1 | 1 | 8
Ali Ibraheem | 3 | 2 | 0 | 3 | 1 | 3 | 12
taher Mohammad | 2 | 0 | 0 | 0 | 0 | 1 | 3
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 5 | 1 | 1 | 2 | 0 | 1 | 10
Abdallah Ahmed | 8 | 1 | 2 | 1 | 0 | 3 | 15
Alhamzi Mohammed | 1 | 2 | 1 | 2 | 0 | 0 | 6
Mohad Kmali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 28 | 7 | 5 | 11 | 2 | 17 | 70

Please feel free to reach out for any further clarifications.