Subject: Daily performance summary for LiveSalesman team for Aug 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Aug 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 0 | 0 | 3 | 15
Aws Adra | 0 | 15 | 20 | 0 | 8 | 43
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 1 | 1 | 0 | 1 | 7
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1
Gaurav Payal | 0 | 2 | 29 | 0 | 0 | 31
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 2 | 8 | 0 | 11 | 21
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 0 | 4 | 0 | 0 | 4
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 18 | 22 | 63 | 0 | 24 | 127

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 38
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 3
| | Missing items\parts | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return item not received | 1
Customer Services Total | | | 62
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
PreSales | (blank) | (blank) | 8
| Other Enquiry | (blank) | 1
| | Promo Code | 1
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Combo | 2
| | Product Specification | 5
PreSales Total | | | 23
Grand Total | | | 86

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 12 | 0 | 0 | 0 | 2 | 1 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 1 | 2 | 5
Aws Adra | 10 | 4 | 3 | 2 | 1 | 22 | 42
Mohiuddin Lsm | 0 | 0 | 1 | 3 | 3 | 12 | 19
Mosab Mohammed Abdalla Nasreldin | 6 | 4 | 3 | 2 | 2 | 11 | 28
Waseem Ahemad . Khan | 1 | 0 | 1 | 0 | 0 | 1 | 3
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 1 | 3
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 1 | 3
Jok Kuol | 0 | 0 | 0 | 2 | 0 | 0 | 2
Gaurav Payal | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 22 | 10 | 8 | 10 | 7 | 50 | 107

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 1 | 0 | 0 | 1 | 5
Aws Adra | 5 | 1 | 1 | 0 | 0 | 3 | 10
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 2 | 5 | 7
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 2 | 2 | 7
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 2 | 0 | 1 | 0 | 0 | 0 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 2 | 4 | 0 | 4 | 13 | 41

Please feel free to reach out for any further clarifications.