Subject: Daily performance summary for LiveSalesman team for Aug 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Aug 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 4 | 0 | 1 | 5
taher Mohammad | 0 | 5 | 15 | 3 | 23
Mohad Kmali | 0 | 1 | 0 | 5 | 6
Hasan Nour | 1 | 2 | 0 | 0 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 3 | 0 | 5 | 8
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 5 | 3 | 0 | 8
Ali hazzaa | 0 | 1 | 12 | 3 | 16
Ali Ibraheem | 0 | 11 | 11 | 1 | 23
Nourah Alfhaid | 0 | 3 | 44 | 0 | 47
Sultan Motawa | 0 | 1 | 24 | 5 | 30
Asma Alotaibi | 0 | 0 | 43 | 1 | 44
Grand Total | 1 | 36 | 152 | 24 | 213

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 52
| Delivery Related | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 15
| | Delayed Delivery (HH) | 3
| | Delivery Status | 39
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 7
Customer Services Total | | | 132
Live Sales | Pre-Sale | Help in completing the order | 9
| | Help placing new order | 2
Live Sales Total | | | 11
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 148

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 4 | 4
Ali Ibraheem | 16 | 3 | 5 | 2 | 4 | 13 | 43
Abdallah Ahmed | 8 | 5 | 1 | 3 | 3 | 8 | 28
Ali hazzaa | 6 | 1 | 0 | 5 | 1 | 11 | 24
taher Mohammad | 4 | 0 | 0 | 1 | 0 | 1 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 1 | 2 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohad Kmali | 6 | 2 | 0 | 0 | 2 | 0 | 10
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 3 | 4 | 1 | 0 | 0 | 0 | 8
Sultan Motawa | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 48 | 15 | 7 | 11 | 12 | 43 | 136

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 1 | 0 | 3 | 5
Ali Ibraheem | 12 | 3 | 3 | 3 | 0 | 4 | 25
Abdallah Ahmed | 3 | 3 | 0 | 1 | 0 | 3 | 10
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 2 | 1 | 1 | 0 | 0 | 1 | 5
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 0 | 1 | 1 | 0 | 1 | 5
Mohiuddin Lsm | 3 | 1 | 2 | 0 | 0 | 0 | 6
Nourah Alfhaid | 5 | 0 | 0 | 0 | 0 | 0 | 5
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 34 | 8 | 7 | 7 | 0 | 17 | 73

Please feel free to reach out for any further clarifications.