Subject: Daily performance summary for LiveSalesman team for Aug 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Aug 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 7 | 3 | 20 | 0 | 7 | 37
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 4
Abu Sufian | 1 | 7 | 19 | 0 | 0 | 27
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 2 | 3
Jok Kuol | 14 | 1 | 15 | 0 | 3 | 33
Mohiuddin Lsm | 1 | 5 | 15 | 0 | 4 | 25
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 17 | 69 | 0 | 16 | 130

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 1
| | Delivery Status | 17
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Return Request Initiation | 1
Customer Services Total | | | 50
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 11
| Other Enquiry | Offers | 1
| | Store Availability | 7
| Policy Related | Delivery Time | 1
| Product Related | Pricing | 2
| | Product Specification | 15
PreSales Total | | | 37
Grand Total | | | 89

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 0 | 0 | 1 | 1 | 1 | 8
Aws Adra | 1 | 0 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 0 | 0 | 1 | 2 | 1 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 0 | 2 | 1 | 9 | 13
Aws Adra | 7 | 7 | 1 | 4 | 2 | 23 | 44
Mohiuddin Lsm | 5 | 3 | 2 | 3 | 2 | 11 | 26
Jok Kuol | 1 | 0 | 1 | 1 | 0 | 2 | 5
Abu Sufian | 5 | 0 | 0 | 0 | 1 | 2 | 8
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 1 | 0 | 1 | 1 | 4
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 12 | 5 | 10 | 7 | 49 | 104

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 0 | 1 | 0 | 1 | 5 | 11
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 3 | 5
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Aws Adra | 6 | 2 | 0 | 1 | 1 | 2 | 12
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1 | 0 | 2
Anslem Misquitta | 2 | 0 | 1 | 0 | 0 | 0 | 3
Grand Total | 18 | 3 | 2 | 1 | 4 | 15 | 43

Please feel free to reach out for any further clarifications.