Subject: Daily performance summary for LiveSalesman team for Aug 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Aug 2022 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 10 | 0 | 4 | 14
taher Mohammad | 0 | 3 | 18 | 4 | 25
Ali hazzaa | 0 | 2 | 5 | 3 | 10
Mohad Kmali | 0 | 4 | 4 | 2 | 10
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 1 | 0 | 3
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 5 | 9 | 1 | 15
Nourah Alfhaid | 0 | 3 | 10 | 0 | 13
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 17 | 1 | 18
Hasan Nour | 0 | 0 | 0 | 1 | 1
Grand Total | 1 | 29 | 64 | 16 | 110

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 13
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 4
| | Delivery Status | 10
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 44
Live Sales | Pre-Sale | Help in completing the order | 15
| | Help placing new order | 1
| | Live assist | 1
| | Promotion guide | 2
Live Sales Total | | | 19
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 67

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 1 | 0 | 0 | 0 | 0 | 3 | 4
Ali hazzaa | 4 | 2 | 5 | 4 | 3 | 22 | 40
Abdallah Ahmed | 18 | 8 | 2 | 3 | 4 | 9 | 44
taher Mohammad | 9 | 0 | 0 | 1 | 0 | 1 | 11
Ali Ibraheem | 2 | 3 | 1 | 0 | 3 | 6 | 15
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1 | 0 | 2
Mohad Kmali | 4 | 3 | 2 | 0 | 1 | 0 | 10
Abdullah Otaibi | 0 | 0 | 0 | 0 | 1 | 0 | 1
Wejdan Alotaibi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 41 | 17 | 10 | 8 | 13 | 45 | 134

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 1 | 0 | 3 | 5
Ali Ibraheem | 5 | 0 | 1 | 0 | 0 | 1 | 7
Abdallah Ahmed | 8 | 5 | 3 | 1 | 1 | 3 | 21
Ali hazzaa | 2 | 0 | 2 | 3 | 0 | 3 | 10
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 2 | 0 | 0 | 0 | 0 | 1 | 3
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 24 | 7 | 6 | 6 | 1 | 16 | 60

Please feel free to reach out for any further clarifications.