Subject: Daily performance summary for LiveSalesman team for Aug 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Aug 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 9 | 2 | 1 | 0 | 8 | 20
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 5 | 0 | 0 | 8
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 4 | 0 | 9 | 14
Abu Sufian | 2 | 2 | 15 | 0 | 3 | 22
Aws Adra | 2 | 2 | 4 | 0 | 2 | 10
Malek Hosan | 3 | 0 | 0 | 0 | 3 | 6
Gaurav Payal | 0 | 5 | 10 | 0 | 1 | 16
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 2 | 2
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 13 | 39 | 0 | 29 | 99

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 13
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 13
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Return Request Initiation | 1
Customer Services Total | | | 38
No Answer | (blank) | (blank) | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 11
PreSales Total | | | 15
Grand Total | | | 55

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 0 | 2 | 0 | 0 | 1 | 7
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 0 | 3
Aws Adra | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 7 | 0 | 0 | 0 | 0 | 11
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 12 | 7 | 2 | 0 | 2 | 1 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 7 | 2 | 3 | 3 | 1 | 13 | 29
Alhamzi Mohammed | 0 | 1 | 1 | 3 | 2 | 12 | 19
Aws Adra | 7 | 1 | 0 | 1 | 1 | 5 | 15
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 4 | 6
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 2 | 7 | 11
Abu Sufian | 2 | 0 | 0 | 2 | 1 | 2 | 7
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 0 | 2 | 1 | 5 | 14
Grand Total | 22 | 8 | 4 | 11 | 8 | 48 | 101

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 2 | 0 | 1 | 0 | 5 | 9
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 1 | 1 | 3
Alhamzi Mohammed | 2 | 1 | 0 | 1 | 1 | 3 | 8
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1 | 1 | 3
Abu Sufian | 3 | 0 | 0 | 0 | 1 | 1 | 5
Aws Adra | 3 | 0 | 1 | 0 | 1 | 0 | 5
Anslem Misquitta | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 5 | 1 | 2 | 5 | 12 | 41

Please feel free to reach out for any further clarifications.