Subject: Re: Update on reflexology, zero gravity chairs room 3, Junny scheduling, Party fee, unhappy guest
From: Release Concierge <[email-masked]>
To: Brook Hartnett <[email-masked]>
Cc: Katarina Koh <[email-masked]>, K12 <[email-masked]>, Kris Waldman <[email-masked]>, Linda Townsend <[email-masked]>, release <[email-masked]>
Date: Fri, 5 Aug 2022 15:31:28 -0400

Got it!

FYI: when we email the call center, we send to these 3 emails to be sure
all bases are covered!

Saurabh Dadu <[email-masked]>
Rona Galangi <[email-masked]>
Release <release@*l*smindia.com> (not* i*smindia)

Thanks!

Kris

On Fri, Aug 5, 2022 at 3:24 PM Brook Hartnett <
[email-masked]> wrote:

> Hi team! We have a few updates. Please add to daily notes.
>
> And for the call center: Please make necessary changes to booking systems
> and procedure
>
> 1) We have removed the 15 minute reflexology appointment from our website
> and MindBody at the request of the providers
>
> 2) Going forward, please keep a zero gravity chair in Room 3 and only book
> Dianne in room 3 for reflexology.
>
> 3) Junny prefers to use the massage table so she can be booked in Room 2
> or for a duo in the duo suite.
>
> 4) Any group of 7 or more MUST be considered a Private Group and pay the
> concierge fee. Please refer inquiries to our website Corporate and Private
> Events, and then select Events and Groups for options and pricing. They can
> submit a form from the bottom of that page.
>
> 5) 2 way communication between concierge and providers about unhappy
> guests. We want to ensure providers know about any unhappy guests.
> Please mention to providers prior to appointments of guests who are not
> happy.
> At the end of the provider sessions, if a guest is unhappy please have
> teams inform leads so that they are able to handle the situation before the
> guest moves off site.
>
> -Thank you so much team!
>
> --
>
> Brook Hartnett
> Director of Well-Being
> [email-masked]
> 201 Turnpike Rd Westborough, MA 01581
> www.releasewellbeingcenter.com
>