Subject: [Zendesk Support] Re: SLA Still Showing Breach After Responding To Customer
From: Support <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 07:34:09 +0000

You have 1 new message from Christopher De Guzman Lugar. To continue the conversation, reply to this email or return to Zendesk Support.[QL99VM-E7ZQ4]

          

            Christopher De Guzman Lugar

        

    

    

            Hello Heta,  
  
Answering your query regarding the cause of the issue. Though we are unable to provide detailed information, last Friday we released a fix for a bug related to SLAs and the chat and messaging channels. That appeared to introduce an issue that has affected pre-existing tickets for some customers when those tickets are subsequently updated.  
  
Again, my apologies for the inconvenience. Please let me know if you have further questions.