Subject: Daily performance summary for LiveSalesman team for Aug 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Aug 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 2 | 11 | 0 | 3 | 23
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 3 | 1 | 1 | 0 | 4 | 9
Jok Kuol | 2 | 1 | 7 | 0 | 5 | 15
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 3 | 16 | 0 | 0 | 19
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 6 | 0 | 0 | 7 | 13
Gaurav Payal | 0 | 0 | 22 | 0 | 0 | 22
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 14 | 57 | 0 | 20 | 105

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 13
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Return item not received | 1
Customer Services Total | | | 45
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 2
No Answer Total | | | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 1
| | Store Availability | 1
| Policy Related | Delivery Time | 1
| Product Related | Combo | 2
| | Product Specification | 18
PreSales Total | | | 24
Grand Total | | | 72

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 1 | 1 | 0 | 0 | 1 | 4
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 5 | 0 | 0 | 0 | 0 | 12
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 6 | 1 | 1 | 1 | 1 | 21

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 5 | 1 | 3 | 3 | 3 | 22 | 37
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 5 | 7
Mosab Mohammed Abdalla Nasreldin | 6 | 4 | 1 | 4 | 3 | 11 | 29
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 3 | 5
Aws Adra | 5 | 1 | 1 | 0 | 0 | 4 | 11
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 0 | 0 | 2 | 0 | 0 | 1 | 3
Jok Kuol | 2 | 1 | 0 | 1 | 2 | 0 | 6
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 7 | 7 | 9 | 8 | 47 | 101

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Anslem Misquitta | 1 | 1 | 0 | 0 | 0 | 1 | 3
Mohiuddin Lsm | 4 | 0 | 1 | 1 | 2 | 4 | 12
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 1 | 4 | 10
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 1 | 0 | 0 | 2
Aws Adra | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 17 | 3 | 1 | 3 | 4 | 10 | 38

Please feel free to reach out for any further clarifications.