Subject: Trainer Candidate - Prem Prakash
From: Prem Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Aug 2022 10:41:27 -0400

| | Tech Support Test

Name | Prem Prakash
E-mail | [email-masked]
Phone Number | (91) 7011207255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IIL, FARIDABAD | Process and Quality Engineer | Continue | 35000
Previous Employer 1 | JB KNOWLEDGE PARK, FARIDABAD | Assistant professor of Mechanical Engineering | May, 2017 | 22050
Previous Employer 2 | Na | | |

If Selected, how much time do you need to join? | 20-30 days

Please briefly describe your work experience specifically in Quality?

Analyzing the Finished product non conformity & arrange corrective & preventive action
included component failure, design failure & process failure.
4. Validate all tools accordingly to the Tool validation plan.
5. Awareness of the documents of IATF like TOOL VALIDATION PLAN, PFC, DFMEA, PFMEA,
CONTROL PLAN etc.
6. Making Pre-Dispatch Inspection Report of finished / Proto products.
7. Knowledge of 5S and auditor of 3S in assembly.
8. Red bin analysis and taking action on Process rejection.
9. Making Layout reports of finished products
10. Raised Quality action Request (QAR) & Engineering action Request (EAR) for quality related
and Process related concern respectively for developing the Process and Design of Product.
11. Analysis the PFMEA of process based on Severity, Occurrence and detection.
12. Implement the ACN & ECN on assembly line for change in design and Process.
13. Change the Process flow chart and layout of assembly as per increase productivity and
reduce time wastage.
14. Take action as per 8D based on Fish bone diagram & 5 WHY on Customer complaint and
Quality action request.
15. Develop Skill matrix for operators on basis of their skills.
16. Generate Quality Policy Deployment (QPD) for assembly and Quality plan for Product.
17. Control the ESD in assembly as per ESD checksheet for Electronics components.
18. Work as Auditor as well as Auditee during Process and Product Audit.
19. Maintain PPAP documents and conduct PPAP audits.
20. Generate action plan on Internal and External NCs.
21. Safety related Audit done as auditor and generate Safety Incident Report where needed.
22. Generate and display Work instruction for operators as per Control Plan and change in Process.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Analyzing the Finished product non conformity & arrange corrective & preventive action
included component failure, design failure & process failure.
4. Validate all tools accordingly to the Tool validation plan.
5. Awareness of the documents of IATF like TOOL VALIDATION PLAN, PFC, DFMEA, PFMEA,
CONTROL PLAN etc.
6. Making Pre-Dispatch Inspection Report of finished / Proto products.
7. Knowledge of 5S and auditor of 3S in assembly.
8. Red bin analysis and taking action on Process rejection.
9. Making Layout reports of finished products
10. Raised Quality action Request (QAR) & Engineering action Request (EAR) for quality related
and Process related concern respectively for developing the Process and Design of Product.
11. Analysis the PFMEA of process based on Severity, Occurrence and detection.
12. Implement the ACN & ECN on assembly line for change in design and Process.
13. Change the Process flow chart and layout of assembly as per increase productivity and
reduce time wastage.
14. Take action as per 8D based on Fish bone diagram & 5 WHY on Customer complaint and
Quality action request.
15. Develop Skill matrix for operators on basis of their skills.
16. Generate Quality Policy Deployment (QPD) for assembly and Quality plan for Product.
17. Control the ESD in assembly as per ESD checksheet for Electronics components.
18. Work as Auditor as well as Auditee during Process and Product Audit.
19. Maintain PPAP documents and conduct PPAP audits.
20. Generate action plan on Internal and External NCs.
21. Safety related Audit done as auditor and generate Safety Incident Report where needed.
22. Generate and display Work instruction for operators as per Control Plan and change in Process.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Analyzing the Finished product non conformity & arrange corrective & preventive action
included component failure, design failure & process failure.
4. Validate all tools accordingly to the Tool validation plan.
5. Awareness of the documents of IATF like TOOL VALIDATION PLAN, PFC, DFMEA, PFMEA,
CONTROL PLAN etc.
6. Making Pre-Dispatch Inspection Report of finished / Proto products.
7. Knowledge of 5S and auditor of 3S in assembly.
8. Red bin analysis and taking action on Process rejection.
9. Making Layout reports of finished products
10. Raised Quality action Request (QAR) & Engineering action Request (EAR) for quality related
and Process related concern respectively for developing the Process and Design of Product.
11. Analysis the PFMEA of process based on Severity, Occurrence and detection.
12. Implement the ACN & ECN on assembly line for change in design and Process.
13. Change the Process flow chart and layout of assembly as per increase productivity and
reduce time wastage.
14. Take action as per 8D based on Fish bone diagram & 5 WHY on Customer complaint and
Quality action request.
15. Develop Skill matrix for operators on basis of their skills.
16. Generate Quality Policy Deployment (QPD) for assembly and Quality plan for Product.
17. Control the ESD in assembly as per ESD checksheet for Electronics components.
18. Work as Auditor as well as Auditee during Process and Product Audit.
19. Maintain PPAP documents and conduct PPAP audits.
20. Generate action plan on Internal and External NCs.
21. Safety related Audit done as auditor and generate Safety Incident Report where needed.
22. Generate and display Work instruction for operators as per Control Plan and change in Process.

What according to you makes you a good candidate for this position?

Analyzing the Finished product non conformity & arrange corrective & preventive action
included component failure, design failure & process failure.
4. Validate all tools accordingly to the Tool validation plan.
5. Awareness of the documents of IATF like TOOL VALIDATION PLAN, PFC, DFMEA, PFMEA,
CONTROL PLAN etc.
6. Making Pre-Dispatch Inspection Report of finished / Proto products.
7. Knowledge of 5S and auditor of 3S in assembly.
8. Red bin analysis and taking action on Process rejection.
9. Making Layout reports of finished products
10. Raised Quality action Request (QAR) & Engineering action Request (EAR) for quality related
and Process related concern respectively for developing the Process and Design of Product.
11. Analysis the PFMEA of process based on Severity, Occurrence and detection.
12. Implement the ACN & ECN on assembly line for change in design and Process.
13. Change the Process flow chart and layout of assembly as per increase productivity and
reduce time wastage.
14. Take action as per 8D based on Fish bone diagram & 5 WHY on Customer complaint and
Quality action request.
15. Develop Skill matrix for operators on basis of their skills.
16. Generate Quality Policy Deployment (QPD) for assembly and Quality plan for Product.
17. Control the ESD in assembly as per ESD checksheet for Electronics components.
18. Work as Auditor as well as Auditee during Process and Product Audit.
19. Maintain PPAP documents and conduct PPAP audits.
20. Generate action plan on Internal and External NCs.
21. Safety related Audit done as auditor and generate Safety Incident Report where needed.
22. Generate and display Work instruction for operators as per Control Plan and change in Process.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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