Subject: Re: Call Center Release - Jana Donnelly
From: Rona Galangi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, release <[email-masked]>
Date: Thu, 4 Aug 2022 05:02:48 -0700 (MST)

Hi Andriana, 

I spoke with Hannah. Jana Donnelly actually book that appointment yesterday and would like to keep it. She is just requesting to have a full refund if ever she gave birth this week as there's no one for her to call and cancel it if she gave birth. 

Thanks, 

Rona Galangi 

LiveSalesman | Project Supervisor 

Email : [email-masked] 

WhatsApp : +639279886816 

From: "Release Concierge" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "Release Concierge" <[email-masked]>, "release" <[email-masked]>, "Rona Galangi" <[email-masked]> 
Sent: Thursday, August 4, 2022 8:09:21 AM 
Subject: Re: Call Center Release - Jana Donnelly 

Hi, 
Is this appointment suppose to be cancelled? It is still booked in our system. 

Thank you, 
Andriana- Concierge Staff 

On Wed, Aug 3, 2022 at 2:16 PM Jana Donnelly < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	

	
		Release Wellness - Call Center Contact Form 

	
		Customer's Name 	Jana Donnelly 
Customer's Phone Number 	(703) 980-1083 
Customers E-Mail Address 	[ mailto:[email-masked] | [email-masked] ] 
Message 	Hi, 

This is Hannah. Jana Donnelly booked a 60-min Pre-Natal massage on Sunday, August 7th. She's hoping for a full refund of her payment just in case she gave birth this week. Thank you. 
Date of Appointment 	08-07-2022 
Time of Appointment 	10:15 AM 
Agent's Name 	Hannah