Subject: Daily performance summary for LiveSalesman team for Aug 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Aug 2022 09:05:36 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 16 | 0 | 2 | 18
Ali hazzaa | 0 | 2 | 3 | 3 | 8
taher Mohammad | 0 | 1 | 18 | 2 | 21
Malek Hosan | 1 | 1 | 0 | 1 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 4 | 14 | 3 | 21
Asma Alotaibi | 0 | 1 | 26 | 1 | 28
Mohad Kmali | 0 | 3 | 8 | 9 | 20
! Hassan Bin Saeed | 0 | 0 | 5 | 2 | 7
Wejdan Alotaibi | 0 | 0 | 18 | 0 | 18
Grand Total | 2 | 28 | 92 | 24 | 146

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 18
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 19
| | Missing items\parts | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 51
Live Sales | Pre-Sale | Help in completing the order | 14
Live Sales Total | | | 14
No Answer | (blank) | (blank) | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 2
PreSales Total | | | 2
Grand Total | | | 72

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 1 | 0 | 0 | 1 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 5 | 2 | 1 | 1 | 2 | 6 | 17
Asma Alotaibi | 3 | 0 | 0 | 0 | 0 | 2 | 5
Ali Ibraheem | 8 | 3 | 0 | 3 | 3 | 6 | 23
Abdallah Ahmed | 5 | 3 | 1 | 3 | 5 | 16 | 33
taher Mohammad | 2 | 0 | 1 | 0 | 0 | 1 | 4
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1 | 2
! Hassan Bin Saeed | 7 | 3 | 0 | 0 | 1 | 5 | 16
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 1 | 0 | 1 | 6
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mohad Kmali | 5 | 2 | 0 | 0 | 0 | 1 | 8
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 3 | 0 | 3
Abdullah Otaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 41 | 13 | 4 | 9 | 16 | 41 | 124

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 0 | 3 | 4
Abdallah Ahmed | 14 | 5 | 1 | 0 | 1 | 5 | 26
Ali hazzaa | 2 | 1 | 1 | 0 | 0 | 2 | 6
taher Mohammad | 0 | 0 | 0 | 0 | 1 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 6 | 2 | 3 | 2 | 2 | 1 | 16
! Hassan Bin Saeed | 4 | 0 | 1 | 1 | 0 | 1 | 7
Mohad Kmali | 2 | 0 | 0 | 1 | 0 | 0 | 3
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 8 | 7 | 4 | 4 | 15 | 68

Please feel free to reach out for any further clarifications.