Subject: Daily performance summary for LiveSalesman team for Aug 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Aug 2022 09:01:34 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 6 | 5 | 0 | 7 | 27
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 3 | 0 | 0 | 0 | 5
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 1 | 1 | 0 | 3 | 6
Jok Kuol | 4 | 0 | 1 | 0 | 0 | 5
Alhamzi Mohammed | 0 | 1 | 9 | 0 | 2 | 12
Aws Adra | 0 | 8 | 20 | 0 | 4 | 32
Gaurav Payal | 0 | 1 | 20 | 0 | 0 | 21
Mohiuddin Lsm | 0 | 3 | 12 | 0 | 3 | 18
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 23 | 68 | 0 | 19 | 127

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | Day of Delivery - Status | 3
| | Delivery Status | 7
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Delay collection | 1
| | Return Request Initiation | 1
Customer Services Total | | | 47
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 4
No Answer Total | | | 5
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 2
| | Website/App Issues | 1
| Product Related | Combo | 3
| | Product Specification | 7
PreSales Total | | | 25
Grand Total | | | 77

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 0 | 1 | 0 | 1 | 11
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 1 | 1 | 1 | 1 | 0 | 0 | 4
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 3 | 1 | 2 | 0 | 2 | 19

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 1 | 2 | 2 | 2 | 1 | 21 | 29
Alhamzi Mohammed | 2 | 0 | 2 | 0 | 2 | 5 | 11
Mosab Mohammed Abdalla Nasreldin | 9 | 4 | 1 | 2 | 6 | 10 | 32
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 3 | 4
Aws Adra | 8 | 0 | 1 | 0 | 1 | 4 | 14
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 2 | 1 | 0 | 1 | 4
Jok Kuol | 0 | 1 | 1 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 7 | 9 | 5 | 10 | 46 | 99

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 0 | 1 | 0 | 3 | 7
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 2 | 4 | 12
Mohiuddin Lsm | 2 | 0 | 0 | 2 | 1 | 2 | 7
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 4 | 0 | 0 | 0 | 1 | 0 | 5
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 1 | 0 | 3 | 5 | 11 | 38

Please feel free to reach out for any further clarifications.