Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 3 Aug 2022 03:31:11 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RGR0I5ZA63 (Jason ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGR0M5CSG9 (Harsh ): Incomplete c hat, customer left the chat after initial response. 

Chat ID : RGR0R6HGL3 (Jason ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGT0HFQOIF (Harsh ): Incomplete chat, customer left the chat after providing a few lead generation details however other important lead generation details could not be gathered to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RGU0HLA4YT (Harsh ): Chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and advised traveller to contact us as she wanted to get a private driver/tour guide and wanted to travel on her own. 

Chat ID : RGY117TPYF (Anish ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gave contact details so that she could call us and get instant help as she was on the tour and also forwarded the details to our travel expert by getting her details so that our travel expert could call them and help accordingly. 

No missed/abandoned chats. 

Thanks and Regards 
Amit