Subject: Trainer Candidate - Pratiksha Sharma
From: Pratiksha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 02:16:37 -0400

| | Tech Support Test

Name | Pratiksha Sharma
E-mail | [email-masked]
Phone Number | (91) 7011851795
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South-west Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Process associate | | 25600
Previous Employer 1 | PyramidITconsulting | Claim analyst | 15july2021 | 18000
Previous Employer 2 | IGTSOLUTIONS | Customer care executive | 29sept2020 | 15000

If Selected, how much time do you need to join? | 45days

Please briefly describe your work experience specifically in Quality?

We need to process the claims related to the social security and if the claim is meeting our requirements then we’ll process those claims

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Effective Communication is the key to manage a project. Communication should be clear in between Product Management, Development and QA on what we are designing and what we are delivering
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you order something and you get it as per the expectations. Great customer service is when it goes beyond expectations.
What according to you makes you a good candidate for this position? | Candidate should’ve a confidence in her/his answers, should have a good communication skills and can work under pressure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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