Subject: Trainer Candidate - Kiran Singh
From: Kiran Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 02:01:02 -0400

| | Tech Support Test

Name | Kiran Singh
E-mail | [email-masked]
Phone Number | (110003) 09999889563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dhani loans and services | Quality Analyst | July | 26564
Previous Employer 1 | Teleperformance | Customer care executive | June 2021 | 21000
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | I have 1 year experience in Quality Analyst profile, have a good knowledge of auditing calls and email in banking process, good knowledge of excel, My KRA is  dip check, morning briefing session, feedback session.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | One of my the person she have a good reputation in front of his ops manager and TL .she is taking highest number of calls but while auditing her call I have found agent disconnect calls.So I call her for the feedback but she was telling that it was a Mike issue and I am not cutting this call. So on next day again I observed that too many call are cut from her side so fetch her all  calling data from the past one week . And Gave her a strong feedback in front of her manager and TL. So number of calls is matter but Quality is the tool that provide customer a good service."Should always work on your Quality will improve your business and as well as it enhance customer"
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Working in your Quality will always improve your service. So according to me Quality is the key that improve your good and great customer service
What according to you makes you a good candidate for this position? | I have a very good knowledge in auditing.Also know how to improve the quality of an organization. I have a good knowledge in excel and I am a good learner also, So I think this position good for me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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