Subject: Trainer Candidate - Sahana Banerjee
From: Sahana Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 01:45:26 -0400

| | Tech Support Test

Name | Sahana Banerjee
E-mail | [email-masked]
Phone Number | (91) 8810438486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Tech | Senior associate Training | Na | 36000
Previous Employer 1 | Wipro | System engineer | 15th Apr'13 | 26000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 90 days
Please briefly describe your work experience specifically in Quality? | Training,hiring,TNI/TNA,Training quality,refresher training
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | While managing a team who were aggressive to me due to the fact that they particularly wanted someone else there.With a trust that my management skills were not at fault,I set to win the trust of individual one after the other rather than the entire team all at once.Being firm and clear still trying to win their trust, walking up to every individual,spending some time with and within themhelped me to gather their confidence.Furthermore utilisation of team outings and gathering helped me to gel up with them easily.Though it was a bit time taking but it was worth it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is meeting up to the expectation of the customers,a quick,easy and personalised resolution provided to the customer.A great customer service is doing all the above but in a different way with empathy,constant follow up until closure and even follow up on both positive and negative feedback which is received, to ensure that we consider customer service in all aspects of our business
What according to you makes you a good candidate for this position? | Amiable nature,being  empathetic and still able to deal with difficult situation in a calm and composed but firm way
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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