Subject: Daily performance summary for LiveSalesman team for Aug 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 29 | 0 | 2 | 31
Mohad Kmali | 0 | 4 | 5 | 6 | 15
Ali hazzaa | 0 | 2 | 9 | 3 | 14
Malek Hosan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 0 | 0 | 1
! Hassan Bin Saeed | 0 | 5 | 3 | 8 | 16
Ali Ibraheem | 0 | 7 | 7 | 2 | 16
Nourah Alfhaid | 0 | 1 | 31 | 0 | 32
taher Mohammad | 0 | 1 | 7 | 0 | 8
Wejdan Alotaibi | 0 | 2 | 13 | 0 | 15
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 31 | 6 | 37
Grand Total | 0 | 52 | 106 | 27 | 185

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 9
| | Delayed Delivery (HH) | 2
| | Delivery Status | 47
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 3
Customer Services Total | | | 85
Live Sales | Pre-Sale | Help in completing the order | 8
Live Sales Total | | | 8
Grand Total | | | 93

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 0 | 1 | 1 | 2 | 7 | 13
Asma Alotaibi | 6 | 0 | 0 | 1 | 0 | 2 | 9
Ali Ibraheem | 4 | 3 | 1 | 2 | 0 | 3 | 13
Mohiuddin Lsm | 5 | 0 | 0 | 4 | 2 | 4 | 15
! Hassan Bin Saeed | 10 | 2 | 0 | 0 | 2 | 5 | 19
Abdallah Ahmed | 4 | 1 | 2 | 1 | 5 | 7 | 20
taher Mohammad | 0 | 1 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 1 | 0 | 1 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 2 | 0 | 0 | 3 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 1 | 2
Alhamzi Mohammed | 3 | 0 | 1 | 1 | 0 | 0 | 5
Abdullah Otaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 43 | 8 | 8 | 11 | 13 | 35 | 118

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 0 | 3 | 4
Ali Ibraheem | 7 | 4 | 2 | 2 | 1 | 1 | 17
Abdallah Ahmed | 13 | 1 | 0 | 0 | 3 | 3 | 20
Alhamzi Mohammed | 3 | 1 | 1 | 0 | 0 | 1 | 6
Mohad Kmali | 2 | 0 | 1 | 0 | 0 | 1 | 4
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
| 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 5 | 0 | 1 | 0 | 0 | 2 | 8
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 5 | 2 | 0 | 1 | 0 | 0 | 8
Abdullah Otaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 3 | 0 | 1 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 42 | 8 | 8 | 4 | 4 | 14 | 80

Please feel free to reach out for any further clarifications.