Subject: Daily performance summary for LiveSalesman team for Aug 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 3 Aug 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 3 | 2 | 0 | 6 | 17
Aws Adra | 1 | 3 | 33 | 0 | 3 | 40
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 2 | 5 | 8
Alhamzi Mohammed | 0 | 7 | 12 | 0 | 12 | 31
Gaurav Payal | 0 | 1 | 18 | 0 | 1 | 20
Mohiuddin Lsm | 0 | 2 | 3 | 0 | 6 | 11
Syed Ataullah | 0 | 1 | 0 | 0 | 1 | 2
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 17 | 68 | 2 | 35 | 130

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 22
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 3
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 48
Mattress Related | Post-Sales | Returns and Free Trial | 1
| Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 2
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 1
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Combo | 2
| | Pricing | 1
| | Product Specification | 7
PreSales Total | | | 20
Grand Total | | | 71

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 2 | 1 | 1 | 0 | 1 | 12
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 2 | 1 | 2 | 0 | 2 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 7 | 5 | 2 | 3 | 1 | 20 | 38
Alhamzi Mohammed | 4 | 0 | 0 | 0 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 0 | 3 | 4 | 13 | 31
Aws Adra | 8 | 2 | 3 | 1 | 1 | 6 | 21
Jok Kuol | 1 | 0 | 3 | 0 | 3 | 4 | 11
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Gaurav Payal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 7 | 8 | 7 | 10 | 47 | 112

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 2 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 3 | 2 | 3 | 10
Aws Adra | 3 | 0 | 1 | 0 | 0 | 1 | 5
Mohiuddin Lsm | 2 | 0 | 1 | 1 | 2 | 1 | 7
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 2 | 0 | 0 | 0 | 2 | 0 | 4
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Anslem Misquitta | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 0 | 2 | 4 | 7 | 8 | 40

Please feel free to reach out for any further clarifications.