Subject: Agent Workspace is ready – all you have to do is turn it on.
From: Zendesk <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 09:04:10 -0400

"" <https://app.hello.zendesk.com/e/er?s=2136619493&lid=17448&elqTrackId=3b613d5903644d51a4f6291c45eb30c4&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1&elqcst=272&elqcsid=30191>                                                 

Login <https://app.hello.zendesk.com/e/er?s=2136619493&lid=10272&elqTrackId=667e8550a65340f1817dabadc39096a5&subdomain=lsm3992&email-id=72691&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1&elqcst=272&elqcsid=30191>                                                             

Hi Ashish, have you heard?                        

While 78% of business leaders say agents are essential to retaining customers, only 30% of agents feel like they have the right tools to do their jobs well.                                           

The reality is agents are often navigating multiple disjointed tools, making it difficult to access the right information, collaborate across teams, and solve issues quickly.                       

With Agent Workspace <https://support.zendesk.com/hc/en-us/articles/4408843572762-Resources-for-migrating-to-the-Zendesk-Agent-Workspace?elqTrackId=c01e390da175401d8383aebe254ab6c0&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1&elqCampaignId=12865>, ensure everyone on your team can do their best work. Don’t just take our word for it. After moving over thousands of Zendesk customers like you are seeing 20% faster request resolutions.                                           

And the best news? Agent Workspace is already included in your plan. No extra cost. No coding required. It only takes a click to upgrade:                     

Upgrade to Agent Workspace <https://app.hello.zendesk.com/e/er?s=2136619493&lid=55738&elqTrackId=420FC0BD99D37DFE02EC3068F457FA9A&subdomain=lsm3992&email-id=72691&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1>                      

Here are all the great features you'll get when making the move:                                            

1. Manage all of your conversations in a single view

Deliver great customer service over any support channel, let your agents easily switch channels without disrupting their workflows, and lean on AI-powered conversations for quick replies and smoother handoffs to agents.

<https://app.hello.zendesk.com/e/er?s=2136619493&lid=55738&elqTrackId=420FC0BD99D37DFE02EC3068F457FA9A&subdomain=lsm3992&email-id=72691&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1>                                                               

2. Work smarter with powerful tools and intelligence 

Solve issues faster by putting full customer context, intelligent suggestions for next steps, relevant knowledge content, and powerful collaboration tools at your agents fingertips. 

<https://app.hello.zendesk.com/e/er?s=2136619493&lid=55738&elqTrackId=420FC0BD99D37DFE02EC3068F457FA9A&subdomain=lsm3992&email-id=72691&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1>                                                               

3. Focus agent effort where it matters

Route conversations to the right support representative every time – connect your custom apps to suit your unique business needs, and allow agents to resize their workspace for a better view of their workflow.

“Agents can see the complete history for each conversation on one screen, which creates a seamless experience for customers and agents. Productivity has increased, and agents have become 30% more efficient.” – Tim Rondeau, VP of Customer Care, Age of Learning                     

Upgrade to Agent Workspace <https://app.hello.zendesk.com/e/er?s=2136619493&lid=55738&elqTrackId=420FC0BD99D37DFE02EC3068F457FA9A&subdomain=lsm3992&email-id=72691&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1>                      

Need more support? Check out our step-by-step guide <https://app.hello.zendesk.com/e/er?s=2136619493&lid=54373&elqTrackId=0790224F7C3F70EF706468667C8803E7&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1> on moving your team to Agent Workspace. Don’t worry, we’re here to help – reach out directly to Zendesk Customer Support <https://app.hello.zendesk.com/e/er?s=2136619493&lid=52183&elqTrackId=86CBCD4FF5AF4C68C950C86FC08E5603&elq=67ab5785aed047a685b552118ec0aaa4&elqaid=72691&elqat=1> if you have more questions. 

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