Subject: Colo Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 2 Aug 2022 04:41:02 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RFFZX66MQ8 (Anish): Chat was handled absolutely well and as per process guidelines and protocols as customer's queries/questions were OOS (out of scope) for us which was communicated to the customer as per process. 

Chat ID: RFBYKFJYOR (Harsh): Chat was handled exceptionally well and as per process guidelines and protocols and customer quesries/questions were answered and lead generation details were gathered from the customer and sent to the sales team so that they can help the customer as per their requirements for Colocation services. 

Chat ID: RF9YP7925W (Harsh): Chat was handled well however we need to mention " I am sorry however we do not allow Adult Content to our servers" as the customer mentioned that he " want to make a site similar to pornhub can it be hosted in your colocation". Please check customer's request carefully and answer accordingly and as per process after checking the canned responses. 

Chat ID: RF1W7S2DBW (Harsh): Chat was handled absolutely well and as per process guidelines and protocols. Answered customer's queries and gathered lead generation details to send it to the sales team so that they can help the customer as per their requirements for Colocation services. 

Chat ID: RFTO1SBOAB (Jason): Incomplete chat, customer's queries were answered however he was unresponsive so chat was closed after proper closing. 

No Missed or Abandoned chats. 

Thanks and Regards 
Amit