Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 2 Aug 2022 03:34:06 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RFAX4VXDBH (Jason ): Incomplete c hat, customer was unresponsive after the initial response so chat was closed after proper closing and lead generation details could not be gathered. 

Chat ID : RFFYWKXCUW (Harsh ): Incomplete c hat, customer left the chat withot any response. 

Chat ID : RFFYXK1DSN (Harsh ): Chat was handled absolutely well and as per process guidelines and protocols, customer contacted to get a new passport which he lost which unfortunately we do not cater to/support. 

Chat ID : RFGYINBUZ1 (Harsh ): Chat was handled well and as per process guidelines and expectations however all the locations mentioned by customer are in Turkey which we cover as part of our destination whereas Busra is a town in Syria which we do not cover as a destination however Syria is a neighbouring country of Turkey so we need to inform the customer that we cover Turkey and all the locations mentioned except Busra as it is in Syria and we do not have Syria as our destination that we cover. 

Chat ID : RFKZA8VG6K (Anish ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit