Subject: Daily performance summary for LiveSalesman team for Aug 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 0 | 0 | 2
Ali Ibraheem | 0 | 5 | 6 | 4 | 15
Alhamzi Mohammed | 0 | 6 | 0 | 7 | 13
taher Mohammad | 0 | 3 | 13 | 1 | 17
Nourah Alfhaid | 0 | 0 | 39 | 0 | 39
Mohad Kmali | 0 | 2 | 27 | 2 | 31
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 6 | 8
Syed Ataullah | 0 | 0 | 0 | 1 | 1
Anslem Misquitta | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 21 | 0 | 21
Abdallah Ahmed | 0 | 13 | 0 | 12 | 25
Wejdan Alotaibi | 0 | 5 | 21 | 0 | 26
! Hassan Bin Saeed | 0 | 0 | 8 | 5 | 13
Grand Total | 0 | 38 | 135 | 38 | 211

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 89
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
| Refunds and Cancelations | Refund for Other reason | 1
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 117
Live Sales | Pre-Sale | Help in completing the order | 11
| | Help placing new order | 1
Live Sales Total | | | 12
No Answer | (blank) | (blank) | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 2
PreSales | Product Related | Product Specification | 1
PreSales Total | | | 1
Grand Total | | | 133

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 0 | 0 | 1 | 1 | 1 | 4
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 10 | 2 | 2 | 2 | 9 | 10 | 35
! Hassan Bin Saeed | 4 | 0 | 1 | 1 | 0 | 2 | 8
Malek Hosan | 0 | 0 | 1 | 1 | 1 | 9 | 12
Abdallah Ahmed | 7 | 0 | 0 | 1 | 2 | 2 | 12
Alhamzi Mohammed | 7 | 1 | 0 | 2 | 0 | 5 | 15
Abdullah Otaibi | 1 | 0 | 0 | 3 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 3 | 0 | 1 | 3 | 14
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mohiuddin Lsm | 1 | 0 | 1 | 1 | 0 | 0 | 3
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
taher Mohammad | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohad Kmali | 6 | 0 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 47 | 4 | 9 | 12 | 15 | 37 | 124

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 3 | 4
Ali Ibraheem | 17 | 4 | 1 | 2 | 3 | 2 | 29
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Alhamzi Mohammed | 3 | 1 | 1 | 0 | 0 | 1 | 6
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Bin Saeed | 0 | 0 | 1 | 0 | 0 | 2 | 3
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 0 | 0 | 0 | 3 | 1 | 0 | 4
Abdallah Ahmed | 3 | 0 | 0 | 0 | 1 | 0 | 4
Ali hazzaa | 2 | 1 | 0 | 1 | 0 | 0 | 4
Mohad Kmali | 2 | 4 | 1 | 0 | 0 | 0 | 7
Mohiuddin Lsm | 5 | 1 | 0 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 40 | 13 | 4 | 6 | 6 | 12 | 81

Please feel free to reach out for any further clarifications.