Subject: Daily performance summary for LiveSalesman team for Aug 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 2 | 1 | 2 | 0 | 12 | 17
Aws Adra | 2 | 4 | 13 | 0 | 2 | 21
Mohiuddin Lsm | 0 | 7 | 9 | 0 | 4 | 20
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 2 | 0 | 12 | 0 | 0 | 14
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 6 | 4 | 0 | 0 | 3 | 13
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 3
Anslem Misquitta | 0 | 1 | 0 | 0 | 2 | 3
Gaurav Payal | 0 | 3 | 24 | 0 | 1 | 28
Malek Hosan | 0 | 2 | 0 | 0 | 0 | 2
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 22 | 60 | 0 | 24 | 123

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 34
| Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 4
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Delay collection | 1
Customer Services Total | | | 50
Mattress Related | Post-Sales | Comfort | 1
| | Spring issue | 1
| Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 3
No Answer | (blank) | (blank) | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 9
| Other Enquiry | (blank) | 1
| | Store Availability | 1
| Policy Related | Delivery Cost | 1
| Product Related | Combo | 1
| | Pricing | 1
PreSales Total | | | 14
Grand Total | | | 70

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 1 | 0 | 2 | 0 | 2 | 6
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 0 | 0 | 6
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 2 | 0 | 2 | 0 | 2 | 14

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohiuddin Lsm | 6 | 4 | 1 | 2 | 0 | 23 | 36
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 2 | 2 | 1 | 1 | 4 | 4 | 14
Aws Adra | 10 | 5 | 2 | 3 | 0 | 8 | 28
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 0 | 2 | 8 | 15
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Gaurav Payal | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 27 | 12 | 4 | 6 | 7 | 48 | 104

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 1 | 1 | 0 | 0 | 0 | 2 | 4
Mohiuddin Lsm | 6 | 0 | 2 | 1 | 1 | 2 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 2 | 1 | 5
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 3 | 0 | 0 | 1 | 2 | 0 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 0 | 1
Murtaza Kutiyanawala | 1 | 1 | 0 | 0 | 0 | 0 | 2
Anslem Misquitta | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 2 | 2 | 4 | 6 | 6 | 33

Please feel free to reach out for any further clarifications.