Subject: Trainer Candidate - Sunny Kumar
From: Sunny Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 11:56:15 -0400

| | Tech Support Test

Name | Sunny Kumar
E-mail | [email-masked]
Phone Number | (+91) 8383046164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Elentec india pvt. Ltd. | Quality Engineer | 3 years | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 days

Please briefly describe your work experience specifically in Quality?

• PDCA, Cp, CPK, All SPC tool
• PFMEA
• Minitab
• Test data analysis and improvement measure follow-up.
• Reliability testing of Rear Cover, Back Cover, Camera Deco, Front Cover etc.
• Making Reliability Sheets
• Reliability of Injection items, Coating, printing, Assembly items, Camera Flesh lens, Micro camera etc.
• X-cutting, Drop test, Chemical test, Pencil hardness, Boiling test, Vibration test, UV Bending, Film thickness, Bending Test 120, Thermal shock, Salt Spray, UV-A, UV-B, High Temp & Humidity, Cosmetic Test, Pollution, Acid Resistance Complex, Wine test, Vinegar test, Beer test, Contaminated water, EMI Initial Resistance, Push Pull Test.
• XRF of component.
• Customer System Audit
• 8D, CAPA MSA, IPQC, OQC, IQC, PPA, APQP
• Quote/Audit File, Co-Ordination with quality for system.
• Project handling
• Communication with supplier.
• Making NG test report to improve product
• Read QC engineering drawings
• Inspection of components
• Digital microscope
• Quality Inspection
• DFT measurement
• Titration
• Found defects in production, PQC, OQC, Supervise and guide analysis.
• Analysis of manufacturing process, inspection quality data & reports.
• Make ORT experiment plan
• Documentation
• Procedure update & implementation
• 4M Making
• ECN (Engineering Changing Notice) making
• Quality Inspection
• Work Guide Instruction
• 3D measurement
• BOM creation

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I face punctuality of employee like some employee are not punctual & In my role as the quality manager at Elentec india pvt. ltd. , I was tasked with increasing the overall quality from one quarter to the next. I used my experience as a quality manager to determine what methods work best for quality products and developed a presentation on three of the best ways to increase quality. When I gave this presentation, I encouraged the quality team members to share their insights and how they could apply the methods to specific deals that were currently in their pipelines. The following quarter, our quality numbers increased by 15%.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customers satisfaction
Quality of product
Quantity of product
Price of product
Life of product

What according to you makes you a good candidate for this position?

I have 3 years experience in quality Department.
I am very punctual of my work punctuality is most important.
I am good team leader.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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