Subject: Trainer Candidate - DIBYALOCHAN MOHANTA
From: DIBYALOCHAN MOHANTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 07:07:50 -0400

| | Tech Support Test

Name | DIBYALOCHAN MOHANTA
E-mail | [email-masked]
Phone Number | (757045) 7008909903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ludhiana , Punjab

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hero e y | OE | Continue | 15000
Previous Employer 1 | Gabriel india limited | Apprentice | | 10000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1month
Please briefly describe your work experience specifically in Quality? | I will maintain the production and quality in a proper way.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Quality improvement is the framework use to systematically improve care. Quality improvement seeks to standardized process and structure to reduce vibration, achieve predictable results and improve out comes for patients healthcare system and organisations structure include things like technology , culture , leadership and physical capital; process include knowledge capital or human capital. Health care providers gain insights and improve outcomes though quality measure benchmarking . Benchmarking allows us to identify best practice in care.By analysing variation in quality measure we can identify research opportunities that advance professional knowledge, which informs the creation of future practices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | Obviously
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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