Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 1 Aug 2022 04:04:47 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RF5RI27TDH (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFESPGZH6H (Jason ): We do not have London as one of the destination cities that we offer for our travellers. Please check the locations carefully, check the website and then proceed accordingly and let the customers know if there is any destination/cities that we do not cover in our destination list. 

Chat ID : RFGSQQ1IEO (Harsh, Jason ): Chat was transferred to Jason as there was no response from Harsh for more then 3 and a half minutes and then again there was no response from Jason for another 2 minutes and 45 minutes and then there was a response however customer left the chat after that. 

Chat ID : RFGSUR62AC (Harsh ): Incomplete chat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RFQUIHDIDO (Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFQUTJ284D (Harsh ): Incomplete chat, customer left the chat after initial response and lead generation details could not be gathered. 

Chat ID : RFRU6LIK82 (Harsh ): Test Chat. 

Chat ID : RFRUFNQ532 (Harsh ): Chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFZW3AIMW7 (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RFZWSE2RUU (Harsh ): Chat was handled quite well and as per process guidelines and expectations. Answered customer's queries/questions effectively and promptly and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

1 Abandoned Chat : Chat ID : RFGSQQ1IEO. Chat was transferred to Jason as there was no response from Harsh for more than 3 and a half minutes and then again there was no response from Jason for another 2 minutes and 45 minutes and then there was a response however customer left the chat after that. 

Thanks and Regards 
Amit