Subject: Re: HFL Call Report
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: deeksha <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 1 Aug 2022 03:06:36 -0700 (MST)

Hi Harsh, 

Please ignore the previous e-mail sent. 

The timings for all the calls missed are in IST (Indian Standard time) 

Thanks and Regards, 
Amit 

From: "Harsh Sharma" <[email-masked]> 
To: "Amit Gupta" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Sunday, July 31, 2022 11:08:00 AM 
Subject: Re: HFL Call Report 

Hello Amit, 

Could you please confirm the time is IST for the calls which were missed? 

Thanks! 
Harsh 

From: "Amit Gupta" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Harsh Sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, July 29, 2022 5:43:22 PM 
Subject: Re: HFL Call Report 

Hi Mam, 

On the first call that was abandoned only Jason was there in the shift however it seems he was on break when the second call was abandoned. 

Thanks and Regards, 
Amit 

From: "deeksha" <[email-masked]> 
To: "Amit Gupta" <[email-masked]>, "Harsh Sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, July 28, 2022 7:07:00 PM 
Subject: Re: HFL Call Report 

Hi, 

Thanks Amit. one question though- were these agents alone in the shift when these calls were missed? 

Regards, 
Deeksha 

From: Amit Gupta <[email-masked]> 
Sent: Thursday, July 28, 2022 6:52 PM 
To: Harsh Sharma <[email-masked]>; Jet Jason, Paraiso. Gromea <[email-masked]>; Anish Nair <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: HFL Call Report 

Hi Team, 

Please find the daily call report for HFL for 27th July 2022 (7 AM 27th July- 6:59 AM 28th July IST). 

	Name 	Total Calls Picked up 	
	Anish 		
	Amit 		
	Harsh 	9 	
	Jason 	7 	
	Grand Total 	18 	
			
	Abandoned Calls 	2 	
	Time 	Duration 	Remarks 
	17204683034 called at 
7/27/2022 20:54:00 	15 seconds 	Call was missed as Jason was on another inbound call (16138254600) 
	Call came from HFL restricted at 7/28/2022 2:27 
	15 seconds 	Call was missed as Harsh was on another inbound call (19195309934) 

Thanks and Regards, 
Amit