Subject: Re: HFL Call Report
From: Amit Gupta <[email-masked]>
To: deeksha <[email-masked]>
Cc: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 1 Aug 2022 03:04:38 -0700 (MST)

Hi Mam, 

The timings for the calls missed is as per IST (Indian Standard Time). 

Thanks and Regards, 
Amit 

From: "deeksha" <[email-masked]> 
To: "Amit Gupta" <[email-masked]>, "Harsh Sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, July 28, 2022 7:07:00 PM 
Subject: Re: HFL Call Report 

Hi, 

Thanks Amit. one question though- were these agents alone in the shift when these calls were missed? 

Regards, 
Deeksha 

From: Amit Gupta <[email-masked]> 
Sent: Thursday, July 28, 2022 6:52 PM 
To: Harsh Sharma <[email-masked]>; Jet Jason, Paraiso. Gromea <[email-masked]>; Anish Nair <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: HFL Call Report 

Hi Team, 

Please find the daily call report for HFL for 27th July 2022 (7 AM 27th July- 6:59 AM 28th July IST). 

	Name 	Total Calls Picked up 	
	Anish 		
	Amit 		
	Harsh 	9 	
	Jason 	7 	
	Grand Total 	18 	
			
	Abandoned Calls 	2 	
	Time 	Duration 	Remarks 
	17204683034 called at 
7/27/2022 20:54:00 	15 seconds 	Call was missed as Jason was on another inbound call (16138254600) 
	Call came from HFL restricted at 7/28/2022 2:27 
	15 seconds 	Call was missed as Harsh was on another inbound call (19195309934) 

Thanks and Regards, 
Amit