Subject: Trainer Candidate - Yashvi Sharma Yashvi
From: Yashvi Sharma Yashvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 01:23:01 -0400

| | Tech Support Test

Name | Yashvi Sharma Yashvi
E-mail | [email-masked]
Phone Number | (91) 9414715413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe TP | QA | Working | 34000
Previous Employer 1 | MetLife | Senior QA | 29 oct 2019 | 24000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days

Please briefly describe your work experience specifically in Quality?

Good experience in quality audit.
Monitoring transactions
Calibration
Escalation
Rca
Feedback and coaching
Lean certificate
Yellow belt certificate

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Handling a team of 100 employees where in sole responsibility for quiding and coaching the employees over a mistake.

Improvement: Employees score from 10 to 100in quality

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations

What according to you makes you a good candidate for this position?

). Problem Solving ability. ...
3). Good Aptitude. ...
4). Analytical Skills. ...
5). Analytical Intelligence. ...
6). Knowledge of Software Development Life Cycle. ...
7). Knowledge of Software Testing Life Cycle

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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