Subject: Daily performance summary for LiveSalesman team for Jul 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 09:05:36 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 5 | 0 | 1 | 6
Ali hazzaa | 0 | 7 | 1 | 1 | 9
Abdallah Ahmed | 0 | 8 | 0 | 0 | 8
taher Mohammad | 0 | 4 | 21 | 0 | 25
Mohad Kmali | 0 | 4 | 7 | 6 | 17
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 4 | 3 | 6 | 13
Hasan Nour | 0 | 1 | 0 | 1 | 2
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 11 | 2 | 3 | 16
Khaled Sufian | 0 | 1 | 4 | 0 | 5
Nourah Alfhaid | 0 | 2 | 47 | 0 | 49
Wejdan Alotaibi | 0 | 2 | 19 | 0 | 21
! Hassan Bin Saeed | 0 | 0 | 13 | 0 | 13
Abdullah Otaibi | 0 | 0 | 11 | 2 | 13
Grand Total | 0 | 49 | 128 | 20 | 197

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 11
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 4
| | Delivery Status | 76
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 1
| | Refund for Other reason | 1
Customer Services Total | | | 110
Live Sales | Pre-Sale | Help in completing the order | 16
| | Help placing new order | 2
Live Sales Total | | | 18
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Sagging | 1
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
Grand Total | | | 132

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 1 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 2 | 1 | 2 | 0 | 4 | 11
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali Ibraheem | 9 | 2 | 1 | 4 | 9 | 16 | 41
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdallah Ahmed | 0 | 0 | 0 | 2 | 3 | 3 | 8
Alhamzi Mohammed | 6 | 0 | 0 | 0 | 0 | 8 | 14
! Hassan Bin Saeed | 0 | 2 | 0 | 1 | 0 | 1 | 4
Mohiuddin Lsm | 2 | 2 | 0 | 1 | 2 | 4 | 11
Abdullah Otaibi | 1 | 0 | 1 | 2 | 0 | 1 | 5
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mohad Kmali | 4 | 0 | 0 | 1 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 9 | 3 | 13 | 15 | 42 | 108

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 3 | 4
Ali Ibraheem | 15 | 6 | 2 | 0 | 4 | 2 | 29
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 1 | 2
taher Mohammad | 2 | 1 | 0 | 0 | 0 | 1 | 4
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
! Hassan Bin Saeed | 0 | 1 | 0 | 0 | 1 | 0 | 2
Abdullah Otaibi | 0 | 0 | 1 | 3 | 1 | 0 | 5
Mohiuddin Lsm | 1 | 2 | 0 | 0 | 1 | 0 | 4
Abdallah Ahmed | 7 | 0 | 0 | 1 | 0 | 0 | 8
Ali hazzaa | 4 | 1 | 0 | 1 | 0 | 0 | 6
Mohad Kmali | 8 | 1 | 0 | 0 | 0 | 0 | 9
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 14 | 3 | 5 | 7 | 9 | 80

Please feel free to reach out for any further clarifications.