Subject: Daily performance summary for LiveSalesman team for Jul 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Aug 2022 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 4 | 0 | 1 | 8
Aws Adra | 1 | 2 | 14 | 0 | 8 | 25
Mohiuddin Lsm | 1 | 7 | 4 | 0 | 7 | 19
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 3 | 1 | 16 | 0 | 0 | 20
Alhamzi Mohammed | 1 | 0 | 2 | 0 | 1 | 4
Hasan Nour | 5 | 3 | 1 | 0 | 1 | 10
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 3
Gaurav Payal | 0 | 4 | 18 | 0 | 0 | 22
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 17 | 17 | 59 | 0 | 18 | 111

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | Delayed Delivery (HH) | 3
| | Delivery Status | 13
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Return Request Initiation | 1
Customer Services Total | | | 51
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 4
| Product Related | Combo | 1
| | Product Specification | 17
PreSales Total | | | 22
Grand Total | | | 75

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 1 | 3
Jok Kuol | 0 | 1 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 1 | 1 | 1 | 1 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 4 | 5 | 3 | 2 | 3 | 17 | 34
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 4 | 5
Mohiuddin Lsm | 7 | 0 | 0 | 1 | 2 | 15 | 25
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 4 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 2 | 1 | 2 | 0 | 4 | 16
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 1 | 5
Jok Kuol | 0 | 1 | 1 | 2 | 0 | 0 | 4
Gaurav Payal | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 27 | 8 | 5 | 7 | 6 | 47 | 100

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 3 | 0 | 0 | 3 | 1 | 3 | 10
Abu Sufian | 0 | 0 | 0 | 1 | 0 | 1 | 2
Mohiuddin Lsm | 3 | 1 | 1 | 1 | 2 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 1 | 1 | 2 | 6
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 3 | 1 | 6 | 4 | 9 | 31

Please feel free to reach out for any further clarifications.