Subject: Daily performance summary for LiveSalesman team for Jul 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jul 2022 09:05:22 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Abdallah Ahmed | 0 | 19 | 0 | 0 | 19
taher Mohammad | 0 | 3 | 13 | 2 | 18
Nourah Alfhaid | 0 | 1 | 43 | 0 | 44
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 2 | 2 | 0 | 0 | 4
Aws Adra | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 2 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 2 | 0 | 1 | 3
Ali hazzaa | 0 | 4 | 16 | 2 | 22
Ali Ibraheem | 0 | 11 | 10 | 1 | 22
Khaled Sufian | 0 | 4 | 4 | 1 | 9
Mohad Kmali | 0 | 5 | 12 | 4 | 21
Wejdan Alotaibi | 0 | 0 | 20 | 0 | 20
Grand Total | 2 | 54 | 118 | 12 | 186

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 17
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 13
| | Delayed Delivery (Furniture) | 23
| | Delayed Delivery (HH) | 1
| | Delivery Status | 73
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | Refund for Other reason | 2
Customer Services Total | | | 137
Live Sales | Pre-Sale | Help in completing the order | 8
| | Help placing new order | 1
| | Live assist | 1
Live Sales Total | | | 10
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 1
PreSales Total | | | 1
Grand Total | | | 151

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 2 | 0 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abdallah Ahmed | 0 | 5 | 5 | 5 | 4 | 10 | 29
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 1 | 1 | 1 | 3 | 1 | 7 | 14
Ali Ibraheem | 0 | 2 | 1 | 4 | 3 | 9 | 19
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 2 | 3 | 4 | 10
Ali hazzaa | 3 | 1 | 2 | 0 | 3 | 4 | 13
Mohad Kmali | 4 | 0 | 3 | 1 | 0 | 1 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdullah Otaibi | 0 | 0 | 1 | 0 | 0 | 0 | 1
taher Mohammad | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 12 | 14 | 15 | 15 | 41 | 111

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 3 | 4
Ali hazzaa | 2 | 0 | 0 | 0 | 0 | 3 | 5
Alhamzi Mohammed | 1 | 1 | 0 | 2 | 0 | 2 | 6
Mohiuddin Lsm | 6 | 1 | 2 | 1 | 0 | 1 | 11
taher Mohammad | 1 | 0 | 0 | 0 | 0 | 1 | 2
| 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 3 | 0 | 0 | 0 | 0 | 1 | 4
! Hassan Bin Saeed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdallah Ahmed | 16 | 3 | 1 | 7 | 1 | 0 | 28
Mohad Kmali | 6 | 1 | 0 | 2 | 1 | 0 | 10
Ali Ibraheem | 12 | 3 | 1 | 0 | 0 | 0 | 16
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 51 | 9 | 4 | 12 | 3 | 12 | 91

Please feel free to reach out for any further clarifications.